Privacy Policy

1. Who we are

This website is operated by Rose Hollow (Pty) Ltd, trading as Rose Water Lodge.

Physical address: Rose Water Lodge, D600, Bushmans Nek Road, Underberg, 3257
Email: rosehollowfarming@gmail.com
Telephone: +27 (0)84 367 5044

For purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), Rose Hollow (Pty) Ltd is the “responsible party” for the personal information collected through this website.

2. What information we collect

We collect and process the following personal information:

Information you provide directly

Name and surname
Email address
Contact number
Any other information you choose to include in your enquiry or booking request

This is captured when you:

Complete the Contact form on the website
Email, phone or WhatsApp us using the contact details provided on the site

Information collected automatically

Basic technical information such as your IP address, browser type, pages visited and time spent on the site
Cookie data and similar technologies, if enabled

We use standard analytics tools to help us understand how the site is used and to improve it.

3. Why we collect your information

We process your personal information for the following purposes:

To respond to enquiries and booking requests
To prepare quotations and confirm reservations
To communicate with you about your stay
To manage our business and keep records of bookings and guests
To comply with legal and regulatory obligations applicable to us
To improve our website and user experience using analytics and statistics
To send you news and special offers, where you have provided your consent to receive marketing communications.

4. Legal basis for processing

We process personal information:

To take steps at your request before entering into an accommodation agreement with you or to perform such an agreement
Where you have given us your consent, for example, to receive marketing communication
Where we have a legitimate interest in running and protecting our business, provided your rights do not outweigh these interests
To comply with legal obligations placed on us by South African law

5. How we share your information

We do not sell your personal information.
We may share your information with:

Service providers who assist us with hosting, IT support, email or analytics
Third party booking platforms, such as NightsBridge, where online booking functionality is made available
Professional advisers such as lawyers, accountants or insurers where reasonably necessary
Law enforcement, regulators or courts where we are legally required to do so

Where information is transferred outside South Africa, we take reasonable steps to ensure that it is protected by equivalent data protection standards.

6. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purposes set out above, including:

For as long as we need it to respond to your enquiry or manage your booking
For as long as we are required to keep it for tax, accounting or legal purposes
For a reasonable period to manage any complaints or legal claims

When information is no longer needed, we will securely delete or de-identify it.

7. How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or destruction. These measures include restricted access, password protection, the use of reputable service providers for hosting and email services, and regular review of our security practices.

8. Your rights

Under POPIA you have the right, in certain circumstances, to:

Ask us what personal information we hold about you
Request access to your personal information
Ask us to correct or update your personal information
Object to certain kinds of processing
Ask us to delete your personal information where we have no legal reason to keep it
Withdraw consent for marketing at any time

To exercise any of these rights, please email us at rosehollowfarming@gmail.com with your request.

9. Cookies

Our website uses cookies and similar technologies to:

Make the site function properly
Remember certain preferences
Collect anonymous statistics about how the site is used

You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the site may not work correctly.

10. Third party sites

Our website may contain links to third party websites, booking engines or social media. We are not responsible for the privacy practices or content of these third parties and we encourage you to read their privacy policies.

11. Changes to this Privacy Policy

We reserve the right to revise or update this Privacy Policy at any time in order to comply with legal requirements or to accommodate changes to our operations and processing activities. All revisions will take effect from the date on which the updated Privacy Policy is published on this website.

Last updated: February 2026